We’re here to help

Have a question, found a bug, or want to talk plans? Reach out — a real person reads every message.

Email support

support@matchbyvibe.com

Replies within 1–2 business days

Just want to try it?

Run a reel through the studio free.

8 strategies a month, no card

Send us a message

A real person reads every one.

Frequently asked

Can’t find it here? Email us — we’ll add it.

You upload a reel, photo or carousel and our AI reads the content, then hands you the songs most likely to grow it — with reach scores — plus a ready caption, hooks, SEO keywords, hashtags and the best time to post.

Yes. Every account starts free with 8 strategies a month, no card needed. Upgrade to Creator or Studio only when it's part of your routine.

We're honest here: trending scores are grounded in real chart data, but viral probability, audience fit and timing are AI predictions to guide you — not guarantees. They stack the odds in your favour; they don't promise a specific result.

No. We give you the exact song plus the precise term to search so you can tap it natively in Instagram — which is what keeps the trending-audio reach boost. We never bake copyrighted audio into your file.

Reels, Shorts, TikToks, photos and carousels. Song picks span Bollywood, Punjabi, regional Indian, K-pop, US/UK pop & hip-hop, Latin, Afrobeats and more, tuned to your audience's region and language.

Yes. Cancel from your account or payment provider and you keep access until the end of your billing period, then drop back to free. See our Cancellations & Refunds page for details.

We collect only what's needed to run the service and never sell your data. Uploaded frames are used to generate your result, not to train third-party models. See our Privacy Policy for the full picture.

Email support@matchbyvibe.com — we aim to reply within 1–2 business days.

See also our Privacy Policy, Terms and Refund policy.